Frequently asked questions
-
We provide services throughout Greater Sydney and surrounding regions, extending approximately 75km from the Sydney CBD.
Whether your property is in the Eastern Suburbs, Hills District, Southern Highlands, or North Sydney, our team is pleased to assist wherever availability permits.
-
You are welcome to arrange a service through our online booking platform, by telephone, or email.
Once received, our team will review your request and confirm your appointment.
Please note that we no longer accept booking requests via fax.
-
Our services are thoughtfully tailored to meet the unique requirements of every client and property.
We provide a comprehensive range of residential and commercial cleaning services across Greater Sydney, including:
Standard Residential Cleaning
Recurring Maintenance Cleaning
Deep Cleaning
End-of-Lease Cleaning (Bond Return)
Boutique Housekeeping
Airbnb & Short-Term Accommodation Cleaning
Post-Construction & New Build Cleaning
Commercial Cleaning, including offices, medical centres, allied health clinics, gyms, childcare centres, schools, retail stores, strata common areas and more.
-
No. Many of our clients prefer to continue with their day while we attend to their property. If you would prefer to remain home, you are of course welcome to do so.
We offer a variety of secure access arrangements, including meeting you on arrival, lockboxes, concierge access and key collection. For recurring services, and only with your written authorisation, a property key may be securely retained to facilitate future appointments.
All keys are individually coded, stored in a locked safe, and managed exclusively by the Company Director.
-
Absolutely. El-Khoury Cleaning is fully insured, and every team member undergoes a thorough vetting process, including police checks prior to employment.
For services within childcare and education settings, staff also hold a valid Working With Children Check where required. We understand that inviting someone into your home or workplace is built on trust, and we take that responsibility seriously.
El-Khoury Cleaning is trusted in the homes and businesses all around Sydney.
-
We stand behind the quality of our end-of-lease cleaning services, and the training and experience of our cleaners. Where our recommended end-of-lease package has been completed in full and your property manager or agent identifies any cleaning-related issue within 72 hours of the final inspection, we will return to rectify the affected area at no additional charge.
Please note that our guarantee applies only to cleaning-related criteria included within the agreed scope of work and does not extend to damage, mould remediation or services not included in the original booking.
-
Do you supply your own equipment and products?
Yes. Our team arrives fully equipped with professional-grade cleaning equipment and carefully selected products from trusted commercial brands, including Vileda Professional, Rubbermaid Commercial Products, Research Products, and Peerless JAL.
For Standard Residential, Recurring Maintenance and Boutique Housekeeping Services, we generally use the client's vacuum cleaner where available. This minimises the transfer of dust, allergens and pet hair between homes while ensuring the vacuum is best suited to your flooring and environment.
Should you prefer us to use our own commercial vacuums, we're more than happy to do so. Our equipment is thoroughly cleaned and disinfected between properties as part of our hygiene procedures and protocols.
If you have preferred cleaning products, fragrance sensitivities or specific surface-care requirements, let us know upon booking, and we'll gladly tailor our approach wherever practical.
-
Each property is unique. The duration of the clean can depend on many factors including property size, condition, scope of work, additional requests, etc.
A closely estimated timeframe is provided at confirmation of your booking. You may view the table located on the “bookings” page here as a guide of what to expect.